Where is Paolaillustrations based?
United Kingdom

How do you create your illustrations?
All my illustrations are created traditionally. This means each illustration is painted on paper with acrylic gouache.

What resources do you use for your illustrations?
My main resource is art books as well as pinterest.

Did you go to University for art?
Yes! I have a degree in illustration

What is your favourite genre of art?
Ever since I first learnt about it when I started University, I have continued to love the genre of magical realism.

Warning: Paolaillustrations owns all illustrations throughout the website as well as all product designs.

By purchasing a product you agree that:

• You will not sell products bought from my store to others.
• You will not scan in and share illustration artwork online, even social media, whether stating it is by Paolaillustrations or Yourself.
• You will not copy nor reproduce any artwork / product design.
• Products purchased should be for personal (non commercial) use unless wholesale.
  

Paolaillustrations has put a lot of effort into every piece of work / product created, to not follow the rules above will result in copyright infringement.

The purpose of these rules is to protect Paolaillustrations as well as the buyer from external issues arising.

• The shop’s currency is in GBP - Great British Pound.

• We accept most major types of payments including Visa, Mastercard, Apple Pay etc.

• When ordering with a currency other than GBP, your chosen bank will automatically convert the currency for a small fee. (this fee will be your responsibility to pay)

• Checking out with Paypal is not available at the moment.

• Please ensure you have sufficient funds in your account before checking out!
  
  

Please triple check ALL personal details when at the checkout page. (This includes products in the basket, INCLUDING quantities)

Please triple check the given address is correct and up to date. Failure to give the correct address will only result in the loss of your order. Paolaillustrations is not liable in the situation in which the buyer has given the wrong address.

If the order happens to be shipped back to my return address, due to any of the above reasons, the items may be shipped back after checking the problem and reaching out to the customer. If undamaged, a refund can be processed (minus shipping fees).

However in most cases, the wrong address will result in lost packages.As all items are handmade only by myself, each item has a small amount of stock!

Most items, unless stated, will be restocked once sold out.

• Limited Stock - Limited stock products will most likely not be restocked once sold out, or if they are to be restocked it may take longer than usual.
• Limited Edition - Only a few of this product will be made and sold.
• Discontinued - Product will no longer be made or restocked.

If you have any questions regarding stock, please email or use the contact page!

• Orders are sent out once a week; every Saturday by 12pm BST.
  
• If you would like your order to be sent out on the same week please order before Saturday.
  
• All orders made after this will be sent out the following Saturday.

Unless stated, all packaging is recyclable. (Please check recycling requirements for your own country)

Products are sent out in packaging such as recyclable glassine bags as well as paper bags. This ensures that items are protected from water and outside factors while in transit.

The cost of shipping also includes the cost of packaging.

• Standard Shipping does NOT include a tracking number. Please use this service at your own discretion, especially when ordering from outside of the UK.

Paolaillustrations is NOT reliable for packages lost due to buyers choice of shipping.

I can only give rough estimates of when packages should arrive, however this is down to external factors of the postal services. If you are worried your parcel is not arriving, feel free to email or use my contact page and I will try my best to help!

All orders in which you have paid for tracking can be tracked here!

Customs and import taxes (VAT/GST) might apply to international orders outside of the United Kingdom once they arrive at the destination.

Paolaillustrations will NOT be responsible for any extra costs incurred.

Please be aware failure of payment may result in your package being destroyed or sent back, overall delaying the time your package will arrive or it may not arrive at all.

In the case that a package has been destroyed, it most likely cannot be replaced.

In the case that the package is sent back by the postal service and you no longer want it (it will need to be in absolute perfect condition), a refund may be possible, however any extra expenses due to the situation will be deducted from the refund amount. Delivery charges will not be refunded.

For all information on customs/vat/gst please research on your own countries government website before ordering.

Paolaillustrations does NOT accept any Returns, Exchanges or Refunds.

• All products are created and sent out with great care and attention.
  
• Paolaillustrations would never ship out any item that I do not deem perfect.
  
• Please make sure to check all item details before making an order to avoid disappointment.
  
• If products/orders are lost or damaged during transit, depending on the item it may be able to be sent out again. If this is the case, please email me (with pictures and order number) at: paolaillustrations@hotmail.com.

Damaged or Lost mail does NOT include:

• Untracked mail
• Orders damaged or lost once already at final destination/delivered
• Lost deliveries due to inaccurate address provided

As a small business, Paolaillustrations does NOT accept Cancellations after a certain time frame. If you have a problem after placing an order please contact us straight away.

Please check all item descriptions and shop information before ordering, this will prevent from needing to cancel orders.

What I use to make my illustrations:

Sketchbook: 140 GSM ‘Studio Ghibli’ Sketchbook by Chronical Books

Paint (Gouache): Holbein Acryla Gouache

Paint (Watercolour):

Watercolour Paper: Canson Aquarelle - 300 gsm

Brushes: Pro Arte - Masterstoke (miniature) / Scholar

Devices used to make my illustrations:

Ipad Pro with Clip Studio Paint and Procreate

Canon Scanner Lide 120

How I make my products:

Silhouette Cameo 4

Canon Printer ip8750

Munbyn wifi thermal printer

Vissen Creative Guillotine

We r memory makers Cinch